News Director
Kristen Shill has been with News 18 for more than a decade. She is an Eau Claire native and News Director for WQOW.
EAU CLAIRE (WQOW) – You can no longer return Amazon packages at the Eau Claire Kohl’s… at least, for now.
18 News spoke with the Senior Vice President of Corporate Communications, Jen Johnson, Monday. She said they’ve been accepting Amazon returns for several years.
Now, though, they are discontinuing the service in a handful of stores. According to Johnson, it is temporary. It is part of a test to see if that is the direction the store should take.
“To continue to learn from our customers, we are conducting a test in a handful of our stores where we will be temporarily discontinuing the third-party returns service,” Johnson said. “Kohl’s has a test and learn culture that helps us to evolve our store experience and stay informed about customers expectations and preferences.”
While Johnson didn’t confirm the Eau Claire location was among the test stores, a call to the store confirmed they are no longer accepting Amazon returns.
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News Director
Kristen Shill has been with News 18 for more than a decade. She is an Eau Claire native and News Director for WQOW.
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